Add customised help desk info to the Office 365 help pane

Well, here is a nice little feature that I was unaware of until today…. A handy way to inform your users on support information for Microsoft Office 365.

As an Office 365 admin, you can streamline user support by adding customised contact information to the help pane. Users in need of support will be able to access your organisation’s custom support contact info with a single click of the help icon.

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Create the custom help desk card

NOTE: To create a custom help desk card, you must be a global admin for Office 365 and have a license to Exchange Online. Learn how to assign licenses in Office 365 for business.

Create the custom help desk card in the admin center

1. Sign in to Office 365 with your work or school account. Learn how to sign in to Office 365.

2. Select the app launcher icon clip_image003 and choose Admin.

3. Choose the settings icon, and then choose Organization profile.

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4. Next to Provide customized help desk contact info, choose Edit.

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5. Turn on the Help desk card.

6. As an admin, you decide what kind of contact information you want to give users. The title and at least one form of contact information are required. Select what you want to display, and fill out the appropriate info.

o Custom title: Enter a title that clearly indicates your intent, like “Contoso help desk” or “Need help?”

o Help desk phone: Enter the phone number users should call to talk to a tech support agent at your organization. Be sure to include any prefixes that may be needed to complete the call.

o Help desk email: Enter the email address for your support department.

o Help desk URL: If your support department has an internal or public website with helpful tools and resources, enter its name and the associated URL.

7. Choose Save.

To see your new customized help desk card, sign out and back in again. We recommend you test the links on the card as soon as you sign back in. Your users will be able to see the card the next time they sign in.

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Microsoft Release a SharePoint Migration Tool

The SharePoint Migration Tool lets you migrate your files from SharePoint on-premises document libraries or your on-premises file shares and easily move them to either SharePoint or OneDrive in Office 365. It is available to all Office 365 users.

Designed to be used for migrations ranging from the smallest set of files to a large scale enterprise migration, the SharePoint Migration Tool will let you bring your information to the cloud and take advantage of the latest collaboration, intelligence, and security solutions with Office 365.

SharePoint Migration Tool

Download and Install the SharePoint Migration Tool

You can download and install the SharePoint Migration Tool using Internet Explorer, Edge or Chrome browser.

IMPORTANT:

  • If you are using the Chrome browser, you need to install the ClickOnce for Google Chrome plug-in before installing the SharePoint Migration Tool.
  • To download and install the plug-in: Using Chrome, go to this site and then click Add to ChromeClickOnce for Google Chrome plug-in
  1. To download the tool, go to SharePoint Migration Tool.
  2. Click Install.
  3. Click Yes to allow this app.
    After downloading and installing the SharePoint Migration Tool, read How to use the SharePoint Migration Tool to help you get started.

For a video introduction and overview of how this new tool works, please see below:

 

New Features In The Outlook APP for IOS & Android

Over the past few years I have slowly tried to dump the laptop and go to a tablet instead.. My previous weapon of choice was the iPad, more recently moving over to the Microsoft Surface Pro for work..only because of the key requirements for me to do my day job.

But having just found out the following, I might consider going back to my iPad again, as this was one of the key reasons for dumping the iPad.

Whether you’re planning your next dinner date or an upcoming meeting with teammates, the Outlook app is there to help you manage and make the most of your day. October 10 2017 Microsoft are adding several of the most highly requested calendaring features, including the ability to sync your shared calendars to your phone and manage and RSVP to recurring events.

A big part of Microsoft’s prioritisation of new features and enhancements comes from the votes and feedback Microsoft receive from Outlook UserVoice.

Here’s a look at what’s new:

Sync shared calendars to Outlook

You will now be able to view and edit shared Office 365 or Outlook.com calendars, just like you can with your own calendars. Better yet, you can also share your own calendars with others and accept sharing invitations easily right from the app.

If you don’t see your shared calendars right now, don’t worry. Microsoft are in the process of upgrading existing shared calendars so that they start syncing to Outlook. However, if you just can’t wait and want the new experience immediately, simply re-accept the sharing invitation from Outlook on iOS or Android. Once you do this, your shared calendar will appear. If you cannot find the original calendar sharing invitation, ask the calendar owner to re-share and accept the new invite from Outlook. And voila!

Manage delegate calendars on the go

For those of you who manage someone else’s calendar at work, you’ll now be able to do this from the palm of your hand. Manage your delegates, accept a delegation request, and fully view and edit the delegated calendar all from Outlook on iOS or Android. And when you receive meeting invitations and responses, we will more clearly indicate if they are for your or your manager’s calendar, so you don’t get them confused.

Get your Meetups added directly to your calendar

Following up on Microsoft’s launch of Facebook and Evernote in Outlook on iOS and Android this year, we are releasing support for Meetup—a new Calendar app in Outlook. Meetup brings people together in thousands of cities to do more of what they want to do in life. Now, when you connect your Meetup account to Outlook, you can see your upcoming Meetups directly on your calendar.

Managing your events is even easier

Microsoft are bringing the best of what Outlook has to offer on the web and desktop to your phone, so you can make the most of your busy day while on the go.

These updates are available for both iOS and Android:

  • Create events with daily, weekly, monthly or yearly recurrences.
  • RSVP to a single occurrence of a recurring event series (e.g. decline one instance without removing the entire series from your calendar).
  • See your coworkers’ availability when scheduling meetings (available previously on iOS, now available on Android).

These features are now available on iOS, coming soon to Android:

  • Add a message when responding to a meeting invite (e.g. explain why you are declining a meeting invitation.)
  • Set an event as private, to keep the details to yourself when sharing your calendar.
  • Mark your calendar events as Busy, Free, Out of Office, or Tentative.