Add customised help desk info to the Office 365 help pane

Well, here is a nice little feature that I was unaware of until today…. A handy way to inform your users on support information for Microsoft Office 365.

As an Office 365 admin, you can streamline user support by adding customised contact information to the help pane. Users in need of support will be able to access your organisation’s custom support contact info with a single click of the help icon.

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Create the custom help desk card

NOTE: To create a custom help desk card, you must be a global admin for Office 365 and have a license to Exchange Online. Learn how to assign licenses in Office 365 for business.

Create the custom help desk card in the admin center

1. Sign in to Office 365 with your work or school account. Learn how to sign in to Office 365.

2. Select the app launcher icon clip_image003 and choose Admin.

3. Choose the settings icon, and then choose Organization profile.

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4. Next to Provide customized help desk contact info, choose Edit.

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5. Turn on the Help desk card.

6. As an admin, you decide what kind of contact information you want to give users. The title and at least one form of contact information are required. Select what you want to display, and fill out the appropriate info.

o Custom title: Enter a title that clearly indicates your intent, like “Contoso help desk” or “Need help?”

o Help desk phone: Enter the phone number users should call to talk to a tech support agent at your organization. Be sure to include any prefixes that may be needed to complete the call.

o Help desk email: Enter the email address for your support department.

o Help desk URL: If your support department has an internal or public website with helpful tools and resources, enter its name and the associated URL.

7. Choose Save.

To see your new customized help desk card, sign out and back in again. We recommend you test the links on the card as soon as you sign back in. Your users will be able to see the card the next time they sign in.

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Microsoft Release a SharePoint Migration Tool

The SharePoint Migration Tool lets you migrate your files from SharePoint on-premises document libraries or your on-premises file shares and easily move them to either SharePoint or OneDrive in Office 365. It is available to all Office 365 users.

Designed to be used for migrations ranging from the smallest set of files to a large scale enterprise migration, the SharePoint Migration Tool will let you bring your information to the cloud and take advantage of the latest collaboration, intelligence, and security solutions with Office 365.

SharePoint Migration Tool

Download and Install the SharePoint Migration Tool

You can download and install the SharePoint Migration Tool using Internet Explorer, Edge or Chrome browser.

IMPORTANT:

  • If you are using the Chrome browser, you need to install the ClickOnce for Google Chrome plug-in before installing the SharePoint Migration Tool.
  • To download and install the plug-in: Using Chrome, go to this site and then click Add to ChromeClickOnce for Google Chrome plug-in
  1. To download the tool, go to SharePoint Migration Tool.
  2. Click Install.
  3. Click Yes to allow this app.
    After downloading and installing the SharePoint Migration Tool, read How to use the SharePoint Migration Tool to help you get started.

For a video introduction and overview of how this new tool works, please see below:

 

Sharing files & folders in SharePoint & OneDrive

This is a first post in a while, hopefully I will be posting more content as the year goes on focusing on Office 365 and Azure.

For now, as more and more people move over to SharePoint i get asked how can I share my content with people who don’t necessarily work in my organisation, so hopefully the steps below will help answer this question.

Sharing files and folders in SharePoint Online / OneDrive Online couldn’t be easier. The process is similar in both products so from this point on, I will refer to both products as ‘OneDrive’.

Here’s a few key features of File Sharing in OneDrive;

  • Share files within your organisation and external users
  • Control who can view or edit the shared files
  • Work together in real time (also referred to as Co-Authoring)

File Sharing

  1. Go to OneDrive for Business or the site library that has the file you want to share.

  2. Right-click the file you want to share, and then select Get a link. If you don’t see Get a link, click Share, and then click Get a link.

    Screenshot of Sharing a document by using Get a link

Choose the type of link you want to create.

Screenshot of choosing a link

Links for internal sharing:

  • Edit link – account required After they sign in, people in your organization can edit, copy, or download the file.

  • View link – account required After they sign in, people in your organization can view, copy, or download the file.

Guest links:

  • Edit link – no sign-in required People outside your organization can edit the file and may also be able to copy and download the file. People may need to sign in with a Microsoft account to copy or download the file.

  • View link – no sign-in required People outside your organization can view the file and may also be able to copy and download the file. People may need to sign in with a Microsoft account to copy or download the file.

  1. If guest access is disabled, you’ll see only account required options.

  2. If you choose a no sign-in required link and you want to set the link to expire, click Set expiration, and then choose how long before the link expires, such as 30 days. Account required links don’t expire and there’s no option to set an expiration for those links.

    Screenshot of Setting an Expiration for a guest link

  3. Click Copy to copy the link to the clipboard.

  4. Paste the link into an email and send it or post it on a website for the people you want share with.

I hope this was easy enough to follow, if you have any questions please drop me a line.